Frequently Asked Questions
Find answers to common questions
Yes, all our products are brand fresh (B-Fresh). We source directly from authorized
brands and ensure you receive new, authentic items.
Please note that we do not accept returns, exchanges, or claims. We recommend carefully
reviewing product details and sizes before placing your order. For any questions,
contact us on WhatsApp before ordering.
Standard delivery takes 12-15 days from the date of order confirmation. We'll keep you
updated on your order status throughout the delivery process.
We offer Cash on Delivery (COD). You can pay directly to the rider when your order is
delivered to your doorstep.
Please note that embroidered dresses may have minor flaws due to the nature of handwork
and embroidery. These are normal and do not qualify for returns or exchanges. We ensure
all products meet quality standards before dispatch.
You can track your order by visiting our Track Order page and entering your order ID, or contact us on WhatsApp at 03347974006 for order status
updates.